Quote:
Originally Posted by ulysses84
3 key elements familiarity, similarity, last but not least reciprocity. this 3 elements are usually what keeps the regulars.
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Well said. The last point on whether there is reciprocation is the trigger point for me at least. However little, if they show a little appreciation, that goes a long way. Simply remembering a customer's preference. Tiny bits of info even if written down prior, shows a big difference. Sadly, there aren't many these days.